Refund Policy

Effective Date: [07/08/2025]

At WE 10 MART, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. This Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

You may return an item for a refund or exchange if:

• The item is damaged, defective, or expired at the time of purchase.

• The item is unopened, unused, and in its original packaging.

• The return is made within 7 days of the purchase date.

• A valid original receipt or proof of purchase is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., fruits, vegetables, dairy, meat, frozen items)

• Items bought under clearance or final sale

• Opened or used personal care products

• Products without original packaging or missing parts

3. How to Request a Refund or Exchange

To request a return, refund, or exchange, please:

1. Visit the store with the item and original receipt
   OR
   Contact us at:

   • 📧 Email: contact@we10mart.com

   • 📞 Phone: 9992951010

2. Clearly explain the issue (e.g., defective product, wrong item delivered).

Our staff will inspect the item before approving the refund or exchange.

4. Refund Method

Once your return is approved:

• Refunds will be issued to the original payment method.

• For cash purchases, a cash refund will be provided.

• For card payments, please allow 5–7 business days for the refund to reflect in your account.

5. Exchange Policy

If you'd prefer an exchange over a refund:

• We will replace the item with the same or similar product, based on availability.

• Price differences, if any, will be adjusted accordingly.

6. Wrong or Damaged Delivery

If you received the wrong item or your product was damaged during delivery, please notify us within 24 hours of receiving the order. We’ll arrange a replacement or issue a refund as quickly as possible.

7. Policy Changes

WE 10 MART reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon publishing.

8. Contact Us

For any questions about our Refund Policy or to initiate a return, please contact:

📧 Email: contact@we10mart.com
📞 Phone: 9992951010

Thank you for shopping with WE 10 MART. We value your trust and strive to provide the best possible service.