Return Policy
Effective Date: [07/08/2025]
At WE 10 MART, we strive to provide high-quality grocery products and excellent customer service. If you are not completely satisfied with a product you purchased, please review our return policy below.
1. Return Eligibility
You may return an item if:
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It is damaged, defective, or expired at the time of purchase.
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It is unopened, unused, and in its original condition and packaging.
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The return is made within 7 days from the date of purchase.
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You present a valid purchase receipt or bill.
2. Non-Returnable Items
Certain items cannot be returned due to safety, hygiene, or freshness concerns. These include:
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Perishable goods (fruits, vegetables, dairy, meat, frozen foods, etc.)
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Items purchased under special offers, discounts, or clearance sales
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Opened or used products (especially personal care and hygiene items)
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Items without original packaging or missing components
3. How to Return an Item
You can return items in one of the following ways:
Once we verify the issue, we’ll provide instructions for return or exchange.
4. Return Process
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Our team will inspect the returned item to ensure it meets the return criteria.
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If approved, you can choose between:
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An exchange for the same or similar item (based on availability), or
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A store credit or refund as per our refund policy.
5. Damaged or Incorrect Products
If you receive a wrong item or your order is damaged upon delivery, please contact us within 24 hours of receiving it. We’ll arrange for a replacement or initiate a return process promptly.
6. Policy Updates
WE 10 MART reserves the right to change or update this Return Policy at any time. Any changes will be posted on this page and will take effect immediately.
7. Contact Us
For any questions or concerns about returns, feel free to reach out:
📧 Email: contact@we10mart.com
📞 Phone: 9992951010
We appreciate your trust in WE 10 MART and are committed to making your shopping experience smooth and satisfactory.
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